Terms and Conditions

HomeTerms and Conditions

Please see our Terms and Conditions for your knowledge prior to our arrival.

General Terms and Conditions: 

1. The Customer may cancel the scheduled appointment by giving no less than 48 hours notice working days (Monday-Friday). Anything less than this will incur a 50% charge of the cost of the scheduled works.

2. Our technicians require access to parking for all works, if parking is unavailable, any parking metres will be at the cost of the customer.

3. Running water and electricity is required to complete the booking.

4. Please move any furniture in which you require the carpet cleaning under. Our technician may be able to help you with this, but this is at their discretion. We recommend moving this prior to our arrival. We will not be liable for any damages.

5. Payment is due on booking of the service in the form of bank transfer, unless stated otherwise at the point of booking. Smart Cleaning reserves the right to cancel services without notice due to failed transactions or non-cleared funds.

6. Smart Cleaning will not be liable for any incurred costs due to late arrival of a technician. We endeavour to arrive promptly and within a clearly stated and agreed timeframe for all booked work, but transportation problems, road conditions, breakdown of our equipment or vehicle issues are beyond our operatives’ control and sometimes results in delays. These unforeseen delays can sometimes necessitate re-scheduling.

7.Smart Cleaning shall not be liable under any circumstances for loss, damages, delay, costs or compensation (whether direct, indirect or consequential) which may be incurred by the Client arising from or any way connected with the Company carrying out services for the Client.

8. If in the unfortunate event you’re an not satisfied by the services provided, we must be informed in writing via email within 24 hours of completion of the works for us to rectify this.

The information contained in this website is for general information purposes only. The information is provided by Smart Cleaning Specialist Services Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind with regard to removal of staining. We cannot guarantee a stain will be removed and this will be clearly stated prior to the cleaning process being undertaken. Any reliance you place on such information is therefore strictly at your own risk.

When booking with Smart Cleaning via email or telephone, the customer is agreeing to the Terms and Conditions as stated above.


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